Privacy Policy

1. Information We Collect

When you use our website or submit a form, we may collect information such as:

• Your name
• Organisation or facility name
• Email address
• Phone number
• Location
• Waste management requirements
• Waste type, quantity and collection details
• Documents, photographs or other files you choose to upload
• Any additional information you provide in an enquiry or quotation request

We may also collect basic technical information such as your IP address, browser type, device information and website usage data through cookies or analytics tools.

2. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries
• Assess waste management requirements
• Prepare quotations
• Arrange services
• Communicate with you about your request
• Maintain service and compliance records
• Improve our website and services
• Meet legal or regulatory requirements

We only collect and use personal information for legitimate and specific purposes.

3. Sharing of Information

We do not sell or trade your personal information.

Information may be shared with trusted service providers where necessary to operate our website or provide our services.

We may also disclose information where required by law, regulation, court order or a relevant government authority.

Where third parties process personal data on our behalf, we expect them to handle that information appropriately and securely.

4. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

5. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, legal, regulatory, accounting and compliance requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

6. Your Rights

Under Kenya's Data Protection Act, you have rights relating to how your personal information is collected and used. These may include the right to be informed, access your personal data, object to certain processing and request correction or deletion of inaccurate information.

Depending on the circumstances, you may also have rights relating to restriction of processing and data portability.

To exercise your rights, you may contact us using the details below.

7. Cookies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve performance.

You can control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

8. External Links

Our website may contain links to other websites, including our client portal or related Plenser websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website or legal requirements.

The latest version will always be published on this page with the date it was last updated.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact:

For concerns relating to personal data rights in Kenya, you may also contact the Office of the Data Protection Commissioner.